Refund policy

Returns & Refunds Policy

• • Contact Customer Services by email or our contact form if you have any queries.

    * Types of returns we offer: store credit, refund and exchange.

    * Return window: 28 days for store credit, refund and exchange options on new/as-sold condition items or items delivered faulty/damaged (submission of photographic evidence required) as follows:

    * Goods returned in new/as-sold condition within 14 days of shipping are eligible for a no quibble refund.

    * Goods returned in as-sold condition within 14 days of shipping are eligible for one no quibble exchange.

    * Customers are liable for the cost of return and must use a registered mail service.

    * Verified faults (submission of photographic evidence required) notified within 28 days of receipt will be replaced or refunded at no cost to the customer - standard shipping only.

    * Goods damaged (submission of photographic evidence required) and notified within 14 days from expected delivery date will be replaced or refunded - standard shipping only.
    Returns Address:
    FAO: Rum Knuckles Returns
    PO BOX 78
    Plymouth
    PL1 9JJ