Returns & Refunds Policy

  • Contact Customer Services by webchat, email or our contact form if you have any queries.

  • Types of returns we offer: store credit, refund and exchange.

  • Return window: 28 days for store credit, refund and exchange options on new/as-sold condition items or items delivered faulty/damaged (submission of photographic evidence required) as follows:

  • Goods returned in new/as-sold condition within 28 days of shipping are eligible for a no quibble refund.

  • Goods returned in as-sold condition within 28 days of shipping are eligible for one no quibble exchange.

  • Customers are liable for the cost of return and must use a registered mail service.

  • Verified faults (submission of photographic evidence required) notified within 28 days of receipt will be replaced or refunded at no cost to the customer - standard shipping only.

  • Goods damaged (submission of photographic evidence required) and notified within 14 days from expected delivery date will be replaced or refunded - standard shipping only.

Returns Address:

Rum Knuckles 
5 Lucan Road
Barnet EN5 4HA
UK
 

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